Delivering an improved digital employee experience (DEX) has become a top priority for many enterprise IT leaders, as it directly influences productivity, employee morale, and other critical aspects of business success. However, many organizations still lack the necessary visibility into their IT ecosystems to fully understand how digital tools impact employee experiences and productivity. This gap oftens efforts to effectively manage the digital workplace and provide employees with an exceptional experience.

To gain deeper insights into these challenges, Lakeside Software conducted a survey of IT leaders, exploring their perspectives on DEX and the obstacles and opportunities they face in today's workplace. Here are the key findings:

Doing More with Less: The New Normal

In the face of economic uncertainty, 65% of IT leaders identified "doing more with less" as their primary focus. The pressure to streamline operations while leveraging technology to maintain productivity and employee satisfaction is a challenge many leaders are navigating.

A crucial step in achieving this balance is understanding which digital tools employees rely on and identifying underutilized resources. By analyzing endpoint data—such as usage patterns across devices like laptops, desktops, and handhelds—companies can pinpoint inefficiencies and reduce unnecessary expenses.

For instance, a New York-based bank analyzed endpoint data and discovered they only needed to replace a fraction of the 7,000 laptops initially slated for refresh. This data-driven decision saved approximately $9.6 million, proving that visibility into IT assets can lead to significant cost savings while preventing wasteful spending.

Enhancing the Digital Employee Experience

Improving DEX benefits both employees and organizations. A better digital experience fosters higher engagement and satisfaction, which boosts productivity and reduces turnover. This explains why 45% of IT leaders in the survey are prioritizing DEX enhancements.

This trend aligns with Gartner's prediction that by 2025, half of all IT organizations will have a dedicated DEX strategy, team, and management tools—up from just 5% in 2021. The connection between employee satisfaction and digital tools underscores the importance of investing in DEX, especially given that replacing an employee can cost about 33% of their annual salary.

Leveraging AI and predictive analytics to monitor endpoint data is one of the most effective ways to improve DEX. These tools enable IT teams to proactively identify and resolve issues before they escalate, minimizing disruptions and enhancing employee satisfaction. As noted in the survey report, high-quality endpoint data insights allow IT teams to address potential problems early, preventing costly downtime and frustration.

To Know More, Read Full Article @ https://ai-techpark.com/it-leaders-top-priorities/ 

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